SZW FSM: Field Service Management System

Sub-Zero Wolf's after-sales and field service operations ran across disconnected tools: customer requests, technician scheduling, job execution, and reporting all lived in separate systems or manual processes, making it hard to track service performance or give technicians real-time job information in the field. Onmark designed and built SZW FSM, an integrated field service management platform that connects the full service lifecycle, from customer request to scheduling, on-site execution, and reporting, in one transparent system. Service requests are logged and managed centrally, technicians are scheduled and dispatched automatically with real-time job tracking, and field technicians use a dedicated mobile app to access job details, update status, upload photos, and file reports directly on-site. Key features: - Centralized service request management - Automatic technician scheduling and dispatch with real-time monitoring - Technician mobile app (PWA) for on-site job access, status updates, and photo reports - Inventory and spare parts tracking with reorder management - Quotation, invoice, and payment handling in one flow - Reporting and analytics on service performance, SLA, and customer satisfaction - Multi-branch and team management across customers, technicians, and inventory By connecting every stage of the service lifecycle, SZW FSM helps Sub-Zero Wolf's team work from a single source of truth, giving office staff and field technicians the same real-time visibility into jobs, inventory, and performance, and supporting faster, more consistent service delivery.